Patient Access Team Leader
posted on June 13, 2017
Description: GENERAL SUMMARY OF DUTIES – Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Provides assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assists supervisor with staffing, report reconciliation, QA process, and other duties as assigned.
SUPERVISOR - Patient Access Supervisor
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Staff and order supplies according to budget guidelines and department needs
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.
• Oversee the daily activities of the registration area to insure department standards are met
• Assists Supervisor in educating registration staff of any changes pertinent to their roles
• When appropriate, relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns
• Assist Supervisor to insure all personnel department policies and procedures are followed
• Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return
• Maintains effectiveness of patient flow
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned
PHYSICAL DEMANDS/WORKING CONDITIONS – Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve angry or upset people.
OSHA CATEGORY – The normal routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures should be readily available to every employee engaged in Category II tasks.
Position Type: Nonpsupervisory
Travel Required: 0% of the time (approximate)
Starts On: June 13, 2017
Experience: KNOWLEDGES, SKILLS & ABILITIES
• Communication – communicates clearly and concisely, verbally and in writing
• Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
• Interpersonal skills – able to work effectively with other employees, patients and external parties
• PC skills – demonstrates proficiency in PC applications as required
• Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
• High school diploma or GED required.
• 3 years Patient Access experience preferred
CERTIFICATION/LICENSE – N/A
How To Apply
Apply online: www.parallon.net
Gulf Coast Regional Medical Center
449 West 23rd Street
Panama City, FL 32405
Rachel Dunn, Patient Access Director
If you have any additional questions, feel free to contact us at 850.785.5206.