Bay County Chamber of Commerce

Bay County Chamber of Commerce

235 West 5th Street

Panama City, FL 32401


Phone: 850.785.5206

Fax: 850.763.6229







Patient Access Manager

Bookmark and Share

posted on June 13, 2017


Job Information


Description: GENERAL SUMMARY OF DUTIES - Manages registration staff; registers patients as needed; performs chart audits; trains all employees on new procedures; demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served. SUPERVISOR - Patient Access Director DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Perform patient registration function when needed to ensure wait times are kept to a minimum • Ensure QA on registrations for all areas of Registration • Provide continuous training for and communicates changes to existing employees • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels • Follow-up on patient complaints promptly • Implement and promote excellent customer service • Work closely and professionally with outside agencies on special projects developed by the corporate office • Interview, hire, evaluate, and counsel Patient Access staff members • Perform evaluations in a timely manner • Train new employees in all aspects of their assigned job • Supervise and maintain the productivity of employees • Review the quality of patient registration documents on a daily basis • Process all paperwork in a timely manner • Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner • Complete monthly reports to the Director (ARMAP, Clear Access, etc.) • Responsible for Dept. Operations Report, FTEs and Operating budgets • Ensure all personnel policies are followed • Develop and maintain a Patient Access Policy and Procedure Manual • Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service • Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis • Maintain QA statistics and reports • Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established Business Office standard • Act in the capacity of Director in his/her absence • Contribute to A/R goals for patient registration • Conduct monthly staff meetings and inservices for all responsible areas • Work closely with Market Financial Coordinator for updates and testing for Meditech • Assume on-call responsibilities to ensure adequate staff and problem solving • Update collection system and requests rebill if appropriate • Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people.


Position Type: Supervises Facility-based Patient Access Staff


Travel Required: 0% of the time (approximate)


Starts On: June 13, 2017


Job Requirements


Experience: KNOWLEDGE, SKILLS & ABILITIES • Organization - proactively prioritizes needs and effectively manages resources • Communication - communicates clearly and concisely • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Tactical execution - oversees the development, deployment and direction of complex programs and processes • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Financial management - applies tools and processes to successfully manage to budget EDUCATION • High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred. EXPERIENCE • Patient Access experience • Minimum 3 years management experience CERTIFICATE/LICENSE - N/A


How To Apply


Apply online:


Company Information


Gulf Coast Regional Medical Center
449 West 23rd Street
Panama City, FL 32405


Contact Information


Rachel Dunn, Patient Access Director


If you have any additional questions, feel free to contact us at 850.785.5206.




The mission of the Bay County Chamber of Commerce is to create superior value for all chamber members large and small, cultivate economic and personal development, promote and protect a competitive system of business, be a community leader while embracing Bay County’s opportunities and challenges.


Home     About the Chamber     Bay County     Visit     Relocate     Gallery     Find a Business     Calendar     Marketing     Business Resources


Copyright © 2017, Bay County Chamber of Commerce. | Webmail | Login

Site Developed by Panama City Beach Website Design and IT Support