Bay County Chamber of Commerce
   
 

Bay County Chamber of Commerce

235 West 5th Street

Panama City, FL 32401

 

Phone: 850.785.5206

Fax: 850.763.6229

 

 

 

 

 

 

Guest Services/Front Desk Agents

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posted on April 24, 2017

 

Job Information

 

Description: An exciting opportunity to join our growing resort collection located on the beautiful Gulf of Mexico. We are looking to appoint Front Desk Agents who have a passion for the industry, possess excellent customer service skills and want to have fun! 3pm - 11 pm shift Duties include but are not limited to: •Enthusiastically greet guests upon arrival. •Register and assign rooms to guests promptly and efficiently. •Issue room key and property details/instructions to guest. •Date-stamp, sort, and rack incoming mail and messages. •Transmit and receive messages using all communication avenues. •Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. •Listen to and solve guests’ concerns. •Keep record of room availability and rate. •Compute bill, collect payment, and make change for guests. •Thank each guest by name for choosing your hotel. Invite back. •Make, confirm, and cancel reservations via all communication avenues. •Accurately post charges such as room, food, liquor, damage fees, or other incidentals to guest bill. •Pleasantly respond to requests for wake-up calls and program the requests into the phone system in a timely manner. •Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction. •Ability to accurately use various office software. •Ability to willingly perform other customer service and guest-related functions as required. •Other duties as assigned by management.

 

Position Type: Full time

 

Travel Required: 10% of the time (approximate)

 

Starts On: April 24, 2017

 

Job Requirements

 

Experience: Requirements: •Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. •Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties. •Ability to build solid working relationships with co-workers. •Ability to accurately gather and report information to appropriate parties as requested. •Ability to willingly assist with various office tasks as needed.

 

How To Apply

 

Email resume to Corina@bythesearesorts.com

 

Company Information

 

By the Sea Resorts
15325 Front Beach Road
Panama City Beach, FL 32413

 

Contact Information

 

Corina Nall
Corina@bythesearesorts.com
850-238-8903

 

If you have any additional questions, feel free to contact us at 850.785.5206.

 

 

 

The mission of the Bay County Chamber of Commerce is to create superior value for all chamber members large and small, cultivate economic and personal development, promote and protect a competitive system of business, be a community leader while embracing Bay County’s opportunities and challenges.

 

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