Guest Services/Front Desk Agents
posted on April 24, 2017
Description: An exciting opportunity to join our growing resort collection located on the beautiful Gulf of Mexico. We are looking to appoint Front Desk Agents who have a passion for the industry, possess excellent customer service skills and want to have fun!
3pm - 11 pm shift
Duties include but are not limited to:
•Enthusiastically greet guests upon arrival.
•Register and assign rooms to guests promptly and efficiently.
•Issue room key and property details/instructions to guest.
•Date-stamp, sort, and rack incoming mail and messages.
•Transmit and receive messages using all communication avenues.
•Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
•Listen to and solve guests’ concerns.
•Keep record of room availability and rate.
•Compute bill, collect payment, and make change for guests.
•Thank each guest by name for choosing your hotel. Invite back.
•Make, confirm, and cancel reservations via all communication avenues.
•Accurately post charges such as room, food, liquor, damage fees, or other incidentals to guest bill.
•Pleasantly respond to requests for wake-up calls and program the requests into the phone system in a timely manner.
•Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
•Ability to accurately use various office software.
•Ability to willingly perform other customer service and guest-related functions as required.
•Other duties as assigned by management.
Position Type: Full time
Travel Required: 10% of the time (approximate)
Starts On: April 24, 2017
•Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
•Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties.
•Ability to build solid working relationships with co-workers.
•Ability to accurately gather and report information to appropriate parties as requested.
•Ability to willingly assist with various office tasks as needed.
How To Apply
Email resume to Corina@bythesearesorts.com
By the Sea Resorts
15325 Front Beach Road
Panama City Beach, FL 32413
If you have any additional questions, feel free to contact us at 850.785.5206.